Shipping policy

1. Shipping Overview

At Liza, we strive to get your favorite pieces to your doorstep as quickly and safely as possible. We partner with reliable carriers like [e.g., FedEx, UPS, BlueDart] to ensure a seamless delivery experience.

2. Processing Times

  • Standard Orders: All orders are processed within [1–3] business days.

  • Peak Seasons: During high-volume periods (like sales or holidays), processing may take up to [5] business days.

  • Cut-off Time: Orders placed after [2:00 PM EST] will begin processing the following business day.

  • Note: We do not ship on weekends or public holidays.

3. Shipping Rates & Delivery Estimates

We offer transparent shipping tiers so you can choose what works best for you. Shipping charges for your order will be calculated and displayed at checkout.

Pro-Tip: Offer a "Free Shipping" threshold (e.g., "Free Standard Shipping on orders over $100") to increase your average order value.

4. International Shipping

Liza currently ships to [List Countries, e.g., USA, Canada, UK].

  • Customs & Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Liza is not responsible for these charges if they are applied and are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.1

6. Damages & Issues

If your order arrives damaged, please email us immediately at jwelleryliza@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.